HERE TO HELP
FAQs & Help
A few helpful answers before you make someone’s day.
How do I order?
Browse the shop, select your gift, share any personalisation details and submit an order request. R&N will contact you to confirm availability, price and delivery or collection.
Can I customise a gift?
You can describe a preferred name, message, theme or colour in your request. The options available depend on the product.
Can I pay online?
Not at this stage. Submitting a website request does not take payment. Any payment arrangements are agreed directly with R&N.
How do I track an enquiry?
Share your request reference with us on WhatsApp and ask for an update.
What about delivery and allergies?
Please read our dedicated Delivery & Collection and Allergy Information pages, then contact R&N for information about your specific product or order.
Need a little more help?
Our team will be happy to discuss your enquiry personally.
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