SHOPPING INFORMATION
Changes & Cancellations
Need to make a change to your request? Please contact us as early as possible.
Before an order is confirmed
An online request is only an enquiry. Contact R&N if you need to amend its details or withdraw it before we confirm your order.
After confirmation
Customised gifts and cakes may require materials and preparation in advance. Cancellation, changes and any applicable refund arrangements depend on what was agreed for your order and applicable consumer law. Please ask for the specific terms before confirming payment.
If there is a problem
Contact us with your request reference, a description and photographs if relevant. We will discuss next steps and your applicable legal rights.
Need a little more help?
Our team will be happy to discuss your enquiry personally.
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